Case Studies

WorkPlace Big Five Profile™

Organization Redesign
Accounts Receivable Department for Major Consumer Goods Manufacturer

Problem:

  1. High percentage of Accounts Receivable balances beyond 60 days and trending upward
  2. Supervisor to employee ratio at 1:3, while best practice is 1:9
  3. Department manager had performance issues, poor morale and personal health deterioration

Solution:

  1. Each employee in Accounts Receivable department assessed with WorkPlace
  2. Specific job profiles identified using WorkPlace traits and competencies (e.g. manager, team leaders, collection coordinator and several different types of collection clerks)
  3. Team member roles reassigned by matching employee trait strengths to defined job profiles:
    • Promoted team leader to manager position
    • Moved manager to collection staff position
    • Assigned collection clerks to specific client positions: full line operators, national chains or seasonal business

Result: 

  1. 60 day balances reduced by 93% in 4 years
  2. Days of sales outstanding reduced by 8% in 2 years
  3. Senior management attributes results to the use of WorkPlace-informed restructuring.

Validity Study
Leisure Service Provider

Problem:

  1. Turnover of general managers at 76% annually

Solution:

  1. The Center for Applied Cognitive Studies hired to perform validity study
  2. Performance of all 108 general managers assessed using 15 competencies available through the WorkPlace
  3. 108 general managers’ personality traits assessed with the WorkPlace
  4. Multiple regression analysis of WorkPlace scores performed against composite scores and 15 competency scores
  5. Formulas integrated into company’s selection process for general managers

Results:

  1. General manager turnover reduced from 76% to 26% in one year
  2. WorkPlace discriminated between high performers and low performers with 95% accuracy
  3. Because of the success of this validity study, the Center for Applied Cognitive Studies has been engaged in two further validity projects:
    • Analyze last year’s data to update previous validity study
    • Perform another validity study on a different employee population

Senior management attributes results to the WorkPlace validity study.

 

Succession Planning
Heavy Equipment Manufacturer and Distribution Company

Problem:

  1. Manager turnover of 18% exceeded industry standard

Solution:

  1. High and low performers assessed using the WorkPlace
  2. Ideal manager profile identified using the WorkPlace
  3. Ideal profile used to assist succession planning and selection

Result:

  1. Turnover reduced from 18% to 2% in two years